Farm & Spice · Last updated: November 10, 2026
Farm & Spice (“we”, “us” or “our”) respects your privacy. This Privacy Policy explains what personal information we collect through our website and in connection with our business, how we use it, who we share it with, and the choices you have. By using our website or contacting us, you agree to the practices described here.
1. Who we are
Farm & Spice is a grocery business with three branches in Surrey, British Columbia, Canada. We are responsible for the personal information we collect and handle, and we follow the privacy laws that apply to us, including British Columbia’s Personal Information Protection Act (PIPA) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
2. Information we collect
We collect only the information we need to run our website and respond to you. This may include:
- Information you give us: your name, business or company name, email address, phone number, enquiry type and the message you write when you complete a contact or enquiry form.
- Business information: details you share if you ask about a wholesale account or to become a vendor, such as your company, products and requirements.
- Technical information: your IP address, browser type, device, pages viewed, referring website and the date and time of your visit, collected automatically through cookies and similar technologies.
- Communications: a record of emails, calls or messages between you and our team.
We do not ask you to share payment card details through our website, and you should never send them to us by email or through our contact form.
3. How we use your information
We use personal information to:
- Respond to your questions, enquiries and requests
- Review and follow up on wholesale and vendor enquiries
- Provide information about our products, flyers, events and store locations
- Send you updates or promotions, where you have agreed to receive them
- Operate, secure and improve our website and understand how it is used
- Meet our legal and regulatory obligations and protect our rights
4. Consent
We collect, use and share your personal information with your knowledge and consent, except where the law allows or requires otherwise. By submitting a form or contacting us, you consent to us using your information to respond to you. You may withdraw your consent at any time, subject to legal or contractual limits, by contacting us using the details below.
5. Marketing emails
We will only send you commercial electronic messages, such as newsletters or promotions, where we have your consent, in line with Canada’s Anti-Spam Legislation (CASL). Every marketing message includes a clear way to unsubscribe, and you can also ask us to stop at any time. We will still send you messages that are directly related to an enquiry you have made.
6. Sharing your information
We do not sell your personal information. We may share it only in these situations:
- Service providers: companies that help us run our website, email, hosting, security and analytics, who may only use your information to provide services to us.
- Legal reasons: where we are required by law, court order or a government authority, or to protect our rights, customers or the public.
- Business changes: if our business is sold or restructured, in which case we will require the new owner to protect your information in line with this policy.
Some of our service providers may store or process information outside Canada. When this happens, your information may be subject to the laws of that country.
7. Cookies and analytics
Our website uses cookies, which are small files stored on your device. We use them to keep the website working, remember your preferences and understand how visitors use the site so that we can improve it. You can control or delete cookies in your browser settings. If you turn them off, some parts of the website may not work as expected.
8. How long we keep your information
We keep personal information only as long as we need it for the purposes described in this policy, or as the law requires. When we no longer need it, we securely delete it or make it anonymous.
9. Keeping your information safe
We use reasonable physical, technical and organizational safeguards to protect personal information from loss, misuse and unauthorized access. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security, but we take care to protect what you share with us.
10. Your rights
Under Canadian privacy law, you can ask us to:
- Tell you what personal information we hold about you and how we use it
- Give you access to your personal information
- Correct information that is inaccurate or incomplete
- Stop using your information for marketing, or withdraw your consent
To make a request, contact us using the details below. We may need to confirm your identity first, and we will respond within the time the law requires. If you are not satisfied with our response, you can contact the Office of the Information and Privacy Commissioner for British Columbia or the Office of the Privacy Commissioner of Canada.
11. Links to other websites
Our website may link to other websites, including social media pages and map services. We are not responsible for their content or privacy practices, so please read their privacy policies before sharing information with them.
12. Children’s privacy
Our website is intended for adults and businesses and is not directed at children. We do not knowingly collect personal information from anyone under 13. If you believe a child has given us their information, please contact us and we will delete it.
13. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will change the “last updated” date at the top of this page. We encourage you to review it regularly, and your continued use of our website after a change means you accept the updated policy.
14. Contact us
If you have questions about this policy or how we handle your personal information, or you want to make a request, please contact us:
- Email: hello@farmandspices.ca
- Phone: +1 604-593-6323
- Locations: 64 Ave Unit (14320 64 Ave Unit 101, Surrey, BC V3W 1Z1); 96 Ave Unit (12830 96 Ave Unit 9&10, Surrey, BC V3V 0C2); Scott Town Plaza (9548 120 St Unit 9546, Surrey, BC)